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  Warranty service. Repair of plastic windows. Window Factory Service

In three years, she opened three sales offices.

In 2007, the company established its own production, having mastered the production of aluminum sliding structures, then aluminum doors and stained-glass windows. Her partners are,   . In Moscow, the “Window Factory” has 15 points of sale.

The principle of the company, as she herself determined, is a “sincere” service. This means that the “Window Factory” seeks to build human relationships with customers and bring peace to the world only.

What consumers think about plastic windows

What do consumers think about the PVC profiles that Window Factory uses in the supplied windows? You can find out about this in an article on our website.
  It is also not difficult to find on our website.
  Find customer reviews on Rehau plastic profiles at:

“Window Factory” has 6 certificates confirming the quality:

  • - certificate of conformity GOST No. ROSS RU. AB28. H07947;
  • - certificate of conformity GOST No. ROSS RU. SL39. B00250;
  • - sanitary and epidemiological conclusion No. 77. 01. 16. 229. P. 035027. 05. 07;
  • - environmental certificate KBE greenline;
  • - A mandatory certificate of conformity of the Russian Federation No. C-DE. IB24. B. 00006;
  • - The conclusion of the chief state sanitary doctor in the city of Moscow No. 77.01.12.229.P.28241.12.4.

“Window Factory” at the “People's Brand” award ceremony

In addition, the company received the “People's Brand N1 in Russia” award three times.

To improve product quality, Window Factory established SCS, an independent service control service.

SCS is subordinate to the General Director. Each visit of the master is recorded on video, photo and in a written report. At the request of the client, SCS representatives can come to him and follow the installation. After the installation is completed, SCS employees always call the customer to find out about the quality of installation. SCS takes care of fixing problems that may arise in case of improper installation.

Production of the company

“Window Factory” has a very wide range of products from both plastic and wood, as well as various window structures and window sills, glazes balconies and loggias.

PVC products

Profile DECEUNINCK

The Window Factory company works with the following PVC profiles of Deceuninck, KBE, Rehau brands:

- DECEUNINCK Bautek, 71 mm;

- DECEUNINCK Favorite, 71 mm;

- DECEUNINCK Eforte, 84 mm;

- DECEUNINCK SPACE, 76 mm;

- KVE-Standard;

Profile KBE-Standard

- KBE-Expert +;

- KVE-Expert;

Photo 5 REHAU Euro Design

- REHAU Euro Design;

- REHAU Sib Design;

- FAVORITE SPACE - profile 76 mm wide, six-chamber double-glazed window, 3 gaskets, heat and sound insulation at the highest level.

Also, Window Factory produces from PVC:

  • portals (unique sliding structures)
  • plastic doors
  • smartBox ™ III valves (carry out climate control)

Wood

Wood Holz Profile

The Window Factory company makes windows from oak, pine, larch, meranti. The following profiles can be ordered:

  Holz.   Windows from a three-layer bar of 78 mm. The width of the two-chamber double-glazed window is 36 mm;

  Holz +. Windows from a three-layer bar. The width of a two-chamber double-glazed window is 40 mm. The design is without glazing bead indoors, with an aluminum lining from the side of the street;

  Holz +2. Single chamber double-glazed window 39 mm. Increased soundproofing. Aluminum overlay on the street side;

Holz eko. Two-chamber double-glazed window 38 mm. Standard glazing bead;

Holz elite. Double-chamber double-glazed window 36 mm. The double-glazed window is closed with a glazing bead in a frame. The shape of the profile design is “velvet baguette;

Holz gut. Novelty Two-chamber double-glazed window 44 mm. Aluminum trim on the street side. The kit includes a DEVENTER seal. Rectangular profile. Hardware is hidden.

   The company offers a wide selection of window sills made of marble and granite, which will go well with wooden windows - natural to natural.

Glazing of balconies and loggias

The company offers "cold" and "warm" glazing of balconies and loggias. Read about these types of glazing on our website in articles and.

Warming balconies and loggias using technology   THERMOTECK ™ QUATTRO   - special offer:

Balcony glazed by the “Window Factory”

  • insulation is done only with the help of a special material - polyurethane foam
  • there will be no seams and cold bridges
  • insulation width 40-60 mm
  • reliable adjacency of the insulator (polyurethane foam) to the building envelope
  • insulation material is lightweight, fireproof, environmentally friendly

In addition to this, the company offers glazing cottages and window repairs.

Other products

Office partitions from “Window Factory”

Window Factory produces and installs various office partitions:

  • aluminum
  • with frosted glass
  • all-glass
  • screens (partitions on the tables of office workers)
  • sliding
  • opaque

Curtains and blinds:

Curtains from “Window Factory”

roller blinds   Uni. Tightly mounted to windows. They look like part of the sash, which allows you to hang additional curtains;

horizontal blinds ISOLITE. The blinds are mounted close to the windows, which leaves the window sill free and allows folding ventilation without any fuss. Isolight consists of aluminum plates with a width of 25 mm, which does not allow protecting the room from direct sunlight.

Blinds from the company "Window Factory"

horizontal blinds ISOTRA. These blinds are made specifically for PVC windows. Aluminum plates (width 25 mm) are enameled. A wide selection of colors. Styling is possible under the light, dark, golden oak, mahogany. All components of these blinds are made in the Czech Republic. Service life not less than 10 years.

The Window Factory company produces stained-glass windows for city apartments and cottages. The selection of stained-glass windows is large enough, which confirms the catalog of the company.

   For cottage owners who want to enjoy the greenery year-round, the company offers the design and construction of winter gardens.

Prices

The price tag is still impressive - the company is clearly not working for people with modest incomes. For example, the cheapest PVC windows will cost about 12,350 rubles. But the windows made of wood come from 23 644 rubles. This company is not suitable for those who are looking for a budget option.

Interesting information:
  It is worth making a separate curtsy window Factory site - It is very informative and bright, it illuminates the whole range of services and products. It is convenient to search for the desired information - what is called for people has been done. For example, there is a blog that talks about new products and more. There is a heading “Let's get acquainted”, which tells about the employees of the company. Groups of companies in social networks are constantly updated. We confirm this with a link to a funny video recently posted by the company.

- At the company’s production, orange posters hang with the inscription: “I DO NOT ACCEPT MARRIAGE FROM OTHERS, I DO NOT PRODUCE MARRIAGE, I DO NOT TRANSFER MARRIAGE TO OTHER.”

The company "Windows of the Century" has its own production of PVC plastic windows in Moscow and the Moscow region and sells, delivers and installs products, providing its customers with full warranty service for structures.

Fortunately, such situations arise very rarely, nevertheless, we commit ourselves to free repair of all defects found on the main elements of plastic windows: double-glazed windows, plastic profiles, rubber seals, locking fittings, window sills, slopes, tides, mechanical and welded joints.

The activity of our company complies with all regulatory acts of the Russian Federation. According to the law "On the Protection of Consumer Rights", the customer, upon detection of any factory defects, has the right to demand their elimination at the expense of the manufacturer. Structural damage resulting from the actions of third parties, improper transportation, or the ingress of chemicals cannot be repaired free of charge.

The product is removed from warranty service if:

Its installation is carried out on its own or by third-party contractors;

Unauthorized changes are made to its design;

The elimination of identified defects is carried out by organizations that do not have the authority of the manufacturer;

In violation of the operating instructions.

Warranty comes into force. Warranty comes into force from the date of installation. According to the terms determined by the manufacturer in accordance with the quality of the products, the guarantee for installation works is five years, for the glazing of balconies and loggias with aluminum and PVC - at least 3 years, for windows made of aluminum and PVC - at least 3 years. force from the date of installation of structures. According to the terms determined by the manufacturer in accordance with the quality of the products, the guarantee for installation works is five years, for the glazing of balconies and loggias with aluminum and PVC - at least 3 years, for windows made of aluminum and PVC - at least 3 years.

We care about our customers and minimize the likelihood of unpleasant situations. In order to completely avoid them, we recommend using the services of our consultants, delivery and installation services.

The plastic window market is a fraud market. No, of course, there are conscientious and reliable companies, and there are quite a lot of them. But compared to how many fly-by-night firms appear each year closer to summer, they are outnumbered. This means that you need to be especially vigilant and careful when working with manufacturers and installers of windows.

Watch the following videos confirming that we are not making up

These are the first three videos on YouTube for plastic window fraud:

  • Fraudsters left a pensioner from Kuibyshev without money and the promised plastic windows
  • Fraudster left unsuspecting citizens without money and without windows
Often victims of scams
   pensioners become

On the first page of the Yandex news feed, for the same request, you can find information indicating that only in the last three months glazing scams have been uncovered in the following cities of Russia:

  • Nizhny Novgorod
  • Astrakhan
  • Rybinsk
  • Ryazan
  • Volgograd.

Please note again: this is only about cases that have been disclosed to date.

Typical scam scheme:

  • Get started by mentioning brands that inspire customer confidence. For example, declare that the company produces translucent structures with a Rehau profile.
  • To inform as many people as possible about incredibly large discounts in order to increase the flow of orders.
  • For some time, build a customer base sufficient to get the desired amount of money (some scammers are limited to a dozen customers, others collect large corporate orders, the amount of which amounts to hundreds of thousands of rubles).
  • Receive prepayment or full payment from a large group of customers under an agreement.
  • Fade away.

In 2013, it became known that the company operating in Vladivostok under the well-known brand “Windows of Growth” burst. The management disappeared without a trace along with the prepayment received from customers for installing plastic windows. As it turned out during the investigation, the Moscow company had nothing to do with the company that borrowed its name. The scheme of work of scammers was standard: first, prepayment was collected from clients, then employees fed them “breakfasts”, promising that the installation was about to be completed, after which the company disappeared.

How to recognize an unscrupulous company

In fact, everything is not so complicated. Here are the main signs:

Recognize scammers quite
   really - if you behave
   attentively
  • Form of incorporation - IP as the cheapest option.
  • Work on the market for less than a year.
  • The lack of a site and any information about the company on the Internet, including reviews.
  • Offer suspiciously low prices, too big discounts.
  • The desire to receive 100% prepayment under a glazing contract.
  • Advertizing on free sites, in newspapers in the section "private announcements".
  • Lack of contact information, the manager insists on leaving the house.
  • The company has an office, but it is not credible.
  • The competence of employees leaves much to be desired; they cannot answer specific questions.
  • Lack of product quality certificates.
  • High warranty.

But some are thinner ...

The bulk of fraudsters are one-day firms, but there are also such companies that have been operating in the market for a long time, deceiving customers over and over again, which the latter are not even aware of.

What profile are your windows made of?

If you think that the manager’s answer to this question will tell you all about the quality of the window, you are very deeply mistaken.


In order to produce a high-quality plastic window, expensive modern equipment is required, special stands for adjusting fittings and checking welds and, of course, skilled craftsmen. Only a large manufacturer can afford this. Build quality is very difficult to determine by eye, so you just need to ask the seller who the manufacturer is.

Little things are big problems

The quality of the hardware determines the convenience and life of the window. The undisputed leaders in this segment are German manufacturers - Roto, Siegenia-Aubi, Maco. But even if a company offers reliable fittings, this does not mean that it does not save.

In the vast majority of cases, cheap and low-quality windows do not install:

Opening limiter (comb)   - allows you to fix the open sash both in the rotary and in the folding position. In cheap models, even he is not installed, not to mention multistage micro-slot ventilation systems, valves and other devices.

Erroneous action blocker   - allows you to fix the sash so that the window does not hang on the lower hinge in case the handle of the open sash is in the hinged mode. Not only provides convenience and guarantees long-term operation, but also is responsible for the safety of health and life (once a heavy sash can fall out of the opening).

Reciprocal level - is responsible for the airtightness of the narthex, their number in one window cannot be less than four, otherwise it will blow from the window, and ice formation is possible.

Aluminum handles. Quality pens are made of aluminum and then coated with plastic. In cheap windows, plastic handles are used, which very quickly fail.

And there are slopes

Which normally should be made of sandwich panels, and not of cheaper plastic ones. On such panels fungus and mold do not form, and most importantly - they are distinguished by improved thermal insulation.

The joints of the slopes should not be sealed with silicone sealant, which can be removed after a month, but with liquid plastic, which, moreover, ideally matches the panel in color.

But that's not all

How do you feel about your nervous system? Some window companies, even offering quality windows, do not care at all about how many worries their customers will have to endure.

Common problems include:

Do you pay
   window company
   for rudeness?
  • Failure to meet deadlines without informing the client. Very often this situation arises: there is an agreement that the measurer or the assembly team must arrive at a certain time. The client is asked to leave work, is waiting, and the company corny forgets about the order or the specialist appears with a long delay. And it’s good if the delay is only an hour or two. And if six or eight?
  • Rudeness of employees. Why is this also a hoax? Why not? If you contact any company, pay money, you have every reason to count on a polite and attentive attitude, competent answers to all your questions. When they talk to you as if you were still to blame ... the lie is there.
  • Incorrect calculations. It is not uncommon for a customer to declare a single cost when concluding a contract, and after installation it turns out that it is 20-30% higher. The fact is that many companies do not immediately include the cost of delivery and installation. Despite the fact that the customer, without being notified of the additional costs, has the right to defend his interests, few people want to spend time and effort on going on ships.

Needless to say, when contacting a normal company, such things will never happen?

How to find a guaranteed reliable company for installing plastic windows?

Well, for example, take advantage

base of reviews

On the portal “Windows Media”: this is the only Russian resource that contains the most complete information about the window market.

Another win-win option is to contact a company that has existed for a long time, has thousands of reviews from customers and occupies high positions in the ratings. However, the choice is always yours.

Do I order windows from dealers? Why not. The main thing is to make sure that the company is indeed an official representative and has permission to use the brand. Confirmation of this is the presence of the relevant certificate, certified by the signature of the Director General and the seal of the company, as well as certificates of conformity for the products. As a rule, the list of official dealers is always presented on the company's website, you can always clarify this information by calling the hotline.

What if there are no representatives of large companies in your city?

Then you must act in accordance with the following rules:

The best option is to use
   friends recommendations
   and good friends
  • To order windows in those companies that are recommended by your friends (it is advisable at the same time that the windows have stood by them already for 3-4 years, since some drawbacks of installation and the design itself appear only after a certain time).
  • If there are no such acquaintances, you need to contact a company that has been operating in the market for more than two years. And better - even longer.
  • Do not be shy to ask for a full package of documents: certificate of registration with the tax authorities, product certificates, contracts with the manufacturer. At the last moment, special attention should be paid: if the manager is not ready to provide contracts, there is a high probability that the windows are literally “in the basement”, which means that their quality is guaranteed to be low.
  • Clarify exactly who will carry out installation work and find out the qualifications of the craftsmen.
  • Do not sign the contract without detailed familiarization with paying attention to the terms of its execution: they should not be the subject of an oral agreement.

Repair of plastic windows   aboutt 700 rub.

Departure specialist 0 rubles!

Sash adjustment

A procedure that even the best windows need over time.

Regardless of which windows are installed, they can creak,

blow out, snug or poorly closed.

Adjustment plastic constructions

Units Measure.

Cost in rub.

Maintenance (Adjustment, lubrication of fittings, clamp, seal cleaning) sash Windows

Maintenance (Adjustment, lubrication of fittings, clamp, seal cleaning) sash Doors

Window sash hardware adjustment

Door fitting adjustment

Geometry adjustment by wedging the window sash

Geometry adjustment by wedging the door leaf

Input group adjustment (simple) (complex)

Geometry adjustment by wedging the entrance group leaf (simple) (complex)

Repair / Replacing Hardware

Window fittings are perhaps the most significant element of any window that bears the greatest load during operation. Therefore, the durability of the window service depends so much on its condition.

Repairs plastic constructions

Units Measure.

Cost in rub.

Sash fittings with sash removal

Installation of external clamps on a swing leaf with leaf removal

Replacing the angle gear (The price depends on the manufacturer of the hardware)

Replacement scissors (The price depends on the manufacturer of the hardware)

Replacing timing belt or rod (price depends on the manufacturer of the accessories)

Installation of a reciprocal level (The price depends on the manufacturer of accessories)

Hinge replacement (Price depends on manufacturer and sash sizes)

Replacing accessories (The price depends on the manufacturer of the accessories)

Hardware upgrades (Price depends on hardware manufacturer)


Modernization of windows / doors

Your windows may more than you think! The manufacturer refuses to install additional, useful elements on your window in order to save. In our company you can always order any kind of window handles, locks, clips for ventilation and much more

Window modernization / of doors

Unit

Cost in rub.

Supply valve

Sash insert into blind side of window

Large assortment of handles for PVC windows and doors. All color polish

Installation of double-sided handle for PVC door

Installing the handle of a shell (aluminum)

Installing the handle of a shell (plastic)

Setting the opening limiter

Installation of a children's castle

Installation of a handle with a key (two types of handles with a lock, the price depends on the manufacturer)

Seal section

Brand and material

Color

Profile Type / Purpose

Life time

Price

TPE Seals   (thermoplastic elastomer)

OP-05-07, TPE

VEKA / universal

OP-04-R, TPE

White; Ivory; Light oak; Grey; Red tree; Brown; The black.

REXAU / narthex

OP-06-228, TPE

Grey; White

KBE / universal

Seal section

Brand and material

Color

 


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